Send the diagnosis, wellness goal, available records, preferred timing, and WhatsApp number. The international patient desk will help identify the right service route.
Choose the channel that fits your situation. Email works well for complete records, WhatsApp supports fast first contact, and phone is useful when you need to confirm timing or service category.
Use for diagnosis summaries, imaging notes, lab results, treatment history, and program questions.
info@novacare-medical.comUse phone contact for service questions, visit timing, and deciding which program category fits first.
+852 6917 3832Send a short case summary or wellness goal before submitting the full form.
A complete first message helps the patient desk understand whether your request belongs to oncology referral, biological immunotherapy, medical wellness travel, or another service route.
Prepare pathology, staging, CT / MRI / PET-CT, DICOM files, biomarker results, prior surgery, chemotherapy, radiotherapy, targeted therapy, immunotherapy history, and the main question.
Prepare age, health goals, recent labs, medications, chronic disease history, allergy history, family disease risk, previous checkups, and preferred travel dates.
Tell us the expected arrival city, family companion needs, preferred language, visit window, mobility limits, and whether interpretation or itinerary support is required.
Please complete the form according to the patient situation. Clear information helps the patient desk identify the right oncology or wellness question faster.
These notes explain the first response process, service boundaries, language preference, and program-routing logic after visitors contact Novacare.
The first step can be record intake and service-route clarification before the family makes a travel decision.
Novacare does not diagnose, prescribe, or guarantee treatment results. Final medical decisions depend on licensed physician evaluation.
English is preferred for international inquiries. If your records are in another language, send the original report and tell us whether translation support is needed.
Send the main medical concern or wellness goal first. The patient desk can help frame whether the request belongs to oncology, checkup, genetics, DFPP, or cell therapy wellness.