Initial Case Screening
Service Fee: Consultation
Best for: Patients or families who are not yet sure which service route to choose.
Best for: Patients or families who are not yet sure which service route to choose.
01Fast first check
02For uncertain cases
03Next-step routing
Service Scope & Deliverables
Included Service Scope
- Basic case intake based on the patient's diagnosis, symptoms, prior treatment, and main question.
- A first review of whether Novacare may be able to coordinate the requested service in Guangzhou.
- Guidance on whether the case should proceed to specialist assessment, video consultation, inbound support, or a specific package.
- A checklist of missing documents that should be prepared before deeper medical review.
Client Receives
- Feasibility response
- Next package suggestion
- Document-preparation list
- No formal hospital opinion at this stage
Before You Submit
To speed up review, prepare the following materials before contacting the service team.
Diagnosis or main concernRecent reports or scans if availableTreatment goalPreferred travel window
Who This Serves
Patients or families who are not yet sure which service route to choose.
Service Scope
- Basic case intake
- Document completeness check
- Suggested next service route
- List of missing documents
Service Process
STEP 01
Online Pre-EvaluationRecord intake, document review, and service-route selection.
STEP 02
Travel & Entry PreparationIf travel is needed, prepare appointments, visa-related materials, stay plans, and arrival support.
STEP 03
Hospital Visit SupportCoordinate bilingual communication, registration, treatment-day scheduling, and practical patient affairs.
STEP 04
Follow-Up ManagementArchive English records, support report explanation, and coordinate return visits when needed.
Service Boundary
Medical fees, final treatment plans, clinical suitability, and hospital requirements depend on physician and institution evaluation. Novacare coordinates access and patient-service execution; it does not promise treatment outcomes.